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Problem with server cad.onshape.com "This site can’t be reached"

aleksandr_tolkachevaleksandr_tolkachev Member Posts: 3 ✭
in Account and subscriptions
Hello, I can't sign in and use cad.onshape.com because it isn't loading and opened message "This site can’t be reached". I from Russia. Help please. 

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    john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 358
    Hi @aleksandr_tolkachev. This is going to be a problem with your internet connection to our servers. Russia has been blocking ranges of IP addresses over the past 6 months to block access to the Telegram app. Sometimes their rules impact other AWS customers like Onshape. 

    Are you at a business or school that would need to whitelist our service?

    You may have better luck using a VPN with an England or Ireland endpoint, assuming that it's legal for you to do so.
    John Rousseau / VP, Technical Operations / Onshape Inc.
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    konstantin_shiriazdanovkonstantin_shiriazdanov Member Posts: 1,221 ✭✭✭✭✭
    Personally I use Hotspot Shield browser app when can't access OS directly
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    aleksandr_tolkachevaleksandr_tolkachev Member Posts: 3 ✭
    Thank you.
    IT manager checked  whitelist and your service already added. So the problem in Roskomnadzor
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