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Onshape is struggling to load

_Carbyne__Carbyne_ Member Posts: 17 EDU
in Using Onshape
I tried mirroring a DXF file which was linked with an extrude on the next operation and now it's stuck. If I refresh the document it gives the message: "Onshape encountered a problem with your last operation. If the problem persists, please contact support. Support code 79a4324bfa995406f872cae7." I can't go back and delete the last few operations because the part studio won't load.



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    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,376
    edited March 2023
    Close the document, then on the documents page, right-click on it and select "versions and history". Find a previous history entry (without selecting it) then in the gear menu on the right, select "restore to main".
    Senior Director, Technical Services, EMEAI
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    nick_papageorge073nick_papageorge073 Member, csevp Posts: 663 PRO
    Thank you for this tip @NeilCooke. I used it 5 min ago to get out of an unresponsive pcb studio loop. I knew it could be done from within a document, but did not know it could be done outside of it.
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    _Carbyne__Carbyne_ Member Posts: 17 EDU
    I don't create many versions/saves of my document, so what I did was just to create a duplicate document and delete the part studio that was causing the issue.
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    eric_pestyeric_pesty Member Posts: 1,500 PRO
    @_Carbyne_
    _Carbyne_ said:
    I don't create many versions/saves of my document, so what I did was just to create a duplicate document and delete the part studio that was causing the issue.

    There is no really no need to do this!

    There is no saving and every single change is required so you can pick any "micro-version" to restore from the history, not just manually created ones.

    If you are not sure which one to use, you can also pick "view" for any of these and if it loads successfully, you can then restore it from within the open document.
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    _Carbyne__Carbyne_ Member Posts: 17 EDU
    edited March 2023
    eric_pesty said:
    @_Carbyne_
    _Carbyne_ said:
    I don't create many versions/saves of my document, so what I did was just to create a duplicate document and delete the part studio that was causing the issue.

    There is no really no need to do this!

    There is no saving and every single change is required so you can pick any "micro-version" to restore from the history, not just manually created ones.

    If you are not sure which one to use, you can also pick "view" for any of these and if it loads successfully, you can then restore it from within the open document.

    How do you pick micro-versions? A short video or photos would be very much appreciated!
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    dirk_van_der_vaartdirk_van_der_vaart Member Posts: 541 ✭✭✭
    There are lot's of video's.
    https://learn.onshape.com/catalog?labels=["Self-Paced Courses"]&values=["Onshape Fundamentals"]
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    _Carbyne__Carbyne_ Member Posts: 17 EDU
    dirk_van_der_vaart said:
    There are lot's of video's.
    https://learn.onshape.com/catalog?labels=["Self-Paced Courses"]&values=["Onshape Fundamentals"]
    Thank you! I didn't notice there was a "Show changes" button.

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    nick_papageorge073nick_papageorge073 Member, csevp Posts: 663 PRO
    I just copied your document and its slow as molasses opening. Maybe all your sketches with thousands of entities from your other post are catching up to you;)
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    _Carbyne__Carbyne_ Member Posts: 17 EDU
    Haha, yes I did spend a lot of time waiting for it to load, but I'm basically done with the logos thankfully.
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