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not connected

Onshape is not connected
Hi, on our school network student accounts get the error "Onshape is not connected". We do not have the option of turning off anti virus (and in any case staff have antivirus but it works on staff accounts). Are there any settings you can suggest trying to make the site work for our students? Thanks

Onshape is not connected
Hi, on our school network student accounts get the error "Onshape is not connected". We do not have the option of turning off anti virus (and in any case staff have antivirus but it works on staff accounts). Are there any settings you can suggest trying to make the site work for our students? Thanks