Why can I not create a personal onshape account

Matthew_Rosete
Matthew_Rosete Member Posts: 8 EDU
in Community Support

So I am trying to create a personal account with my regular email. I used to have one but I deleted it because I thought I no longer needed it. Every time I try to sign up it doesn't accept my email. What is happening?

Answers

  • Matt_Shields
    Matt_Shields Member, Onshape Employees Posts: 991 PRO

    In all likelihood, your account is marked for deletion but not actually deleted, so your email address is still in use. I suggest contacting support (https://www.onshape.com/contact) and they can probably just reinstate your account.

  • Matthew_Rosete
    Matthew_Rosete Member Posts: 8 EDU

    alr I contacted support what are the other possible problems

  • Matt_Shields
    Matt_Shields Member, Onshape Employees Posts: 991 PRO

    I just sent you a DM.

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