Associate Cert Exam Enterprise log in problem 3 out of 10 people.

micah_wenker
micah_wenker Member Posts: 2 EDU
in Learning Center

I am administering an Onshape Associate Certificate Exam and 3 out of 10 people can't log in to the enterprise files. It keeps telling them that their password is incorrect when they just used the same credentials to sign in the the exam etc. Any advice…I already wrote to support and haven't found a solution anywhere online. Thank you!

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Answers

  • Matt_Shields
    Matt_Shields Member, Onshape Employees Posts: 991 PRO

    Sorry for this inconvenience. We your received your email to Customer Success. We are working on a solution as we speak and someone will reply as soon as possible.

  • leonard_newman
    leonard_newman Member Posts: 1 EDU

    I am having the same issue with a student. Is there a solution to this problem?

  • Matt_Shields
    Matt_Shields Member, Onshape Employees Posts: 991 PRO

    Please submit a support ticket for the speediest service.

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