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Issue with downloading external data

mukul_agrawalmukul_agrawal Member, Developers Posts: 2 ✭
in Community Support
I am using API explorer. I did a Part Studio translation to collada and from the response I got the ID. I used the ID to run the Download External Data API. But when I do that I get the following error:

{
  "moreInfoUrl" : "",
  "message" : "An internal error has occurred; support code f6c5732bf1e42efdb83c7d33",
  "status" : 500,
  "code" : 0,
  "supportCode" : "f6c5732bf1e42efdb83c7d33"
}

I had done this a few weeks back and it had worked. Now it is not working. Please help me figure out what is wrong.

Thanks
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Answers

  • Options
    brooke_spreenbrooke_spreen Member, Developers Posts: 115 ✭✭✭
    @mukul_agrawal, I hope you found the issue!

    In case anyone else comes across the same issue (I did....), make sure the 'id' sent to the Download External Data API is the translation's 'resultExternalDataId', NOT 'requestElementId' or 'id'. The 'resultExternalDataIds' are available once the translation's 'requestState' changes to 'DONE'
    Design Engineer | Anerdgy AG
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