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I'm getting an error when I try to open a document. I'm new to onshape.

janice_boothjanice_booth Member Posts: 1 ✭
in Community Support
The error states:  Onshape is not connected.  Your document is saved.  You can refresh the browser to continue working on this document or return to the documents page.
I can return to the documents page, but refreshing returns the error every time.  I cannot access any shared, new or public documents.  Help please!  Thanks!
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Answers

  • ilya_baranilya_baran Onshape Employees, Developers, HDM Posts: 1,215
    That sounds like a bug.  Please file a support ticket via the "Feedback" option under the question-mark menu in the top-right corner so we can take a look at it.

    Thanks.
    Ilya Baran \ VP, Architecture and FeatureScript \ Onshape Inc
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