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Login and refresh repeats are excessive; Can you double the time to stay in loged and refreshed?

planMODELmikroplanMODELmikro Member Posts: 11
 Im having to login too often!; And 8 characters for a password is excessive. How about 5 enough?


  • michael3424michael3424 Member Posts: 506 ✭✭✭
    You might consider the use of a password manager that will automatically fill in the username and password fields.  That sort of tool makes the login process quite a bit less onerous.

  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 261
    Hi @planMODELmikro. How often are you needing to login? Modeling sessions have a 1hr idle timeout and the login session has a 4hr idle timeout.

    The idle timeouts and password restrictions are based on good security practice. We have lots of customers with very sensitive designs. 

    Having said that, I've seen reports of people getting disconnected / logged out more frequently than I listed above. If that's the case, please open a support ticket, we want to hear about this and get it fixed.

    John Rousseau / Director, Technical Operations / Onshape Inc.
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