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Hi, I am a teacher and a student cannot access her account.

tanya_powelltanya_powell Member Posts: 2
Her password will not work and the reset link doesnt come to her emails. 


  • Domenico_DiMareDomenico_DiMare Member, Onshape Employees Posts: 22
    Hi @tanya_powell

    I'm sorry one of your students is having issues with their account. Often, when emails aren't showing up, it is because your school IT department may have made changes that block emails from outside of the school district to students.

    The best way to get support for these kinds of account issues is to create a support ticket through the Contact Us form or
    1. Sign in to Onshape.

      Either from the Documents page or from within a document, click the Help icon in the upper right corner of the screen.

    2. Click Contact Support (if you have a Professional subscription) or Report a bug (if you have a free or EDU subscription).
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