Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
I'm having Issues with OnShape prematurely crashing with imported 3d scans .STLs and .OBJs

I've been an Onshape user for a few years now (came from Fusion360).
However I've been a little dis-heartened recently with constant browser crashes, and this includes (but not exclusively) when importing NIR 3D scanned models. I've looked through the chats and tried a few things including prioritizing WEBGL rendering with my GPU, clearing Cache, and a few other things but nothing seems to help. Secondary to this I've been working with a friends CNC router, and all their scripts are setup from MAC laptop with Fusion 360, and I was curiously surprised at how well Fusion ran with 5-6 detailed NIR 3d scan clouds in one file - and partly disappointed that I've never had OnShape run anywhere near that well.
Any ideas? I dont really want to go back to Fusion, but what with purchasing a new laser scanner, and the design and CNC'ing I plan to be doing may have to.
Answers
Just chill out about it bro no biggie
So what you say is you have a crash with large scanned and faceted models? Is that a crash of Onshape (in that case your PC and browser would probably still be up and running after the crash), or is that a crash of your browser (Browser would collaps, but you could get back to your session after reboot) or is that a crash of your graphics card (probably everything on your PC would collaps)?
I ask that because Onshape - if it crashed - would crash on the Onshape/Amazon server, not on your PC, for it runs remote.
Not sure if this is supposed to be helpful?
Hey Martin,
small or large, just the window that crashes and needs a refresh, the rest of my tabs work fine.
Chrome doesn't crash, computer doesn't crash.