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Unable to transfer ownership to a paid account after end of trial without making docs public
JoshOC
Member Posts: 3 PRO
I've been doing product design work for a few startups that individually have had pro trials. At the end of the trials I managed to convert one startup to paid but the other 2 are not ready yet so I have opted to buy a licence and continue development for them as a service instead.
The problem we are having is that the transfer ownership option for docs is not available after the trial ends.
Support advised to switch the company back to free which would transfers ownership to the company owner and then the docs would be transferable but this is incorrect. Only docs that we make public have the transfer ownership option. We do not want to make the docs public for IP reasons. I have paid for a licence we've just decided to go forward in a different structure.
Support has completely ghosted after the initial reply.
Request #389882
I think this is a really puzzling decision from Onshape. The biggest push back I get moving companies to Onshape or any cloud service is worries about ownership of data. It's great that Onshape keeps docs private after the trial ends but not allowing transfer to a paid account feels like holding customer data hostage and confirms concerns about data ownership at least in this particular scenario.
I appreciate I will eventually be able to get support to transfer these files if I ever get another reply, but it would be great to see the ability to transfer to a paid account allowed generally.
This has cost me 2 days of work so far with a looming deadline. Not a great experience after becoming a customer.
Comments
Update on this. I did manage to get my docs transferred over the weekend. Credit to support for swift action once I was assigned a new agent. None of this should have been necessary though.
I'd love to see Onshape review switching off transfer rights for docs we own after a trial. I understand that Onshape wants to avoid people jumping between free trials. I think a more reasonable policy would be to allow transfer to paid accounts without involving support after a trial.