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How do I get my old account back

oba_ogunadeoba_ogunade Member Posts: 2

When I originally made, my account I did it through my school email but I didn't login specifically with the Henrico Public School Enterprise. However, when I learned I could do that I decided to sign in. But the issue is that now I can't log into the old one. It shows accounts but when I try to log in with my password it says it's not valid and when I try to reset it just says it doesn't worry and always an error. What do I do?

image.png

I press the bottom one ot try and get back into my original account which has all my stuff.

image (1).png image (2).png

Answers

  • Matt_ShieldsMatt_Shields Member, Onshape Employees Posts: 923 PRO

    You might need to contact support:

    https://www.onshape.com/en/contact

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