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Project Appears to be Missing

hunter_fennell
hunter_fennell Posts: 4 ✭
in Community Support

I was working on a project of mine yesterday, and I went to duplicate multiple extrusions on one of my sketches and onshaped crashed for me. Today I logged in and all the features appear on the left hand side, but my actual project appears to be missing. Any advice on what to do?

Answers

  • Matthew380
    Matthew380 Posts: 50 ✭✭

    It sounds like Onshape crashed because model had too many features and instances than your computer can handle. While Onshape is a online based CAD software and the demanding rendering is done on their servers, your computer can struggle if it needs to load complex model graphics. If the features appear on the left hand side without any errors and you cannot interact with the camera view, then the graphics are still loading (the graphics can take longer to load than the features). If you can move the camera and interact with the features and the model still shows up try to see if the model got deleted or hidden in some way.

  • hunter_fennell
    hunter_fennell Posts: 4 ✭
    Screenshot 2026-09-03 11.09.02 PM.png

    This is all that shows up whenever I open up my program now. Initially before it crashed , the program spent a while attempting to load the graphics after I did multiple copy and paste extrusions. If there's any another advice you have, I would greatly appreciate it.

  • martin_kopplow
    martin_kopplow Posts: 1,598 PRO

    Do you have a link to your document? Someone else trying to open it would help to eliminate local issues. Could it be your copy-paste actions created a loop of doom that runs or reloads forever? In that case: Could you go back one version in the history tree?

  • S1mon
    S1mon Posts: 4,481 PRO

    At the risk of stating the obvious, it looks like you have your feature tree rolled back. Roll to the end and all the geometry will appear.

    Simon Gatrall | Product Development, Engineering, Design, Onshape | Ex- IDEO, PCH, Unagi, Carbon | LinkedIn

  • eric_pesty
    eric_pesty Posts: 2,849 PRO

    @S1mon,
    Isn't this a feature added fairly recently where if a document doesn't load anymore (after adding a feature that times out), it will try to roll back in order to load (as opposed to requiring the user to "restore" manually, or open a version)?
    I would hope there would be some sort of warning/message letting the user know this happened though, otherwise I might be a bit confused to see a model rolled back to the start if I didn't leave it that way…

  • lana
    lana Posts: 779 image

    @eric_pesty those recovery options are offered to the user, but he has to choose one in order for something to happen.

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