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Unable to access Onshape documents after logging in

luka_ulicevicluka_ulicevic Member, OS Professional Posts: 1
edited July 2016 in Community Support
Tried several computers, and two different accounts -- one payed account, and one secondary free account. I'm frequently getting this message when I try to access documents:

"Onshape is not connected. Your document is saved. You can refresh the browser to continue working on this document or return to the Documents page."

This problem began occurring tonight. Previously, I have had no problems.

Answers

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    viruviru Member, Developers Posts: 619 ✭✭✭✭
    @luka_ulicevic, Can you please open a support ticket and give some more details to Onshape support team they definitely help you.
    If you would like help with a document or you have encountered a bug, you opt to Share the document with Onshape support by clicking the Share with Onshape support toggle button at the bottom left of the dialog. When shared, the toggle button turns blue.


    When a document is shared with Onshape support, the Share toggle button turns blue; at any time you can unshare the document with Onshape support by clicking the toggle link again.






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