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Anyone having problems opening documents tonight?

vu_truongvu_truong Member Posts: 1 ✭
in Community Support
Keep getting "Onshape is not connected. Your document is saved. You can refresh the browser to continue working on this document or return to the Documents page." on multiple computers.  This is even after loging out and back in.

Answers

  • viruviru Member, Developers Posts: 619 ✭✭✭✭
    @vu_truong,This is usually due to the fact that your browser can't make a "web sockets" connection to our servers. Try to install net connection monitor and let it run in the back. Onshape is pretty sensitive for even shortest cuts. Can you go to the https://cad.onshape.com/check page and see if it identifies any problems?
    Are you running behind a restrictive firewall? Some companies and schools block certain outbound connections.

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