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Private document limit

JWP
JWP Member Posts: 11 PRO
in Community Support
I have over time created 9 private documents.
I have now deleted 7 of them and only have 2
The counter still says 9 of 10, tried logging Off and back On.....Still 9 of 10.

Is there something else I need to do?

Best Answer

Answers

  • john_rousseau
    john_rousseau Member, Onshape Employees, Developers Posts: 427 image
    Hi Jon. We have recalculated your document counts. Sorry for the hassle. We are working on fixing the problems with tracking these counts.
    John Rousseau / VP, Technical Operations / Onshape Inc.
  • JWP
    JWP Member Posts: 11 PRO
    Hi John, Thanks but its still not correct, there are 5 documents I've started, 3 of which are private, 2 shared. Count is at 5 of 10 private
  • ken_rector
    ken_rector Member Posts: 1 ✭
    I have the same problem.  I deleted all my documents, emptied the trash and my account document count is 6 of 10, not 0
  • john_rousseau
    john_rousseau Member, Onshape Employees, Developers Posts: 427 image
    Hi Ken. Sorry for the hassle. Your counts have been recomputed. A better fix for this is in the works.
    John Rousseau / VP, Technical Operations / Onshape Inc.

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