Private document limit

JWP

I have over time created 9 private documents.
I have now deleted 7 of them and only have 2
The counter still says 9 of 10, tried logging Off and back On.....Still 9 of 10.

Is there something else I need to do?

john_rousseau

HI Jon. Documents in your trash count towards your limit. You can empty your trash to get rid of them.

Please open a support ticket if you still aren't seeing the right counts and we will take a closer look.

john_rousseau

Hi Jon. We have recalculated your document counts. Sorry for the hassle. We are working on fixing the problems with tracking these counts.

JWP

Hi John, Thanks but its still not correct, there are 5 documents I've started, 3 of which are private, 2 shared. Count is at 5 of 10 private

john_rousseau

HI Jon. Documents in your trash count towards your limit. You can empty your trash to get rid of them.

Please open a support ticket if you still aren't seeing the right counts and we will take a closer look.

ken_rector

I have the same problem.  I deleted all my documents, emptied the trash and my account document count is 6 of 10, not 0

john_rousseau

Hi Ken. Sorry for the hassle. Your counts have been recomputed. A better fix for this is in the works.