Problem with loading drawings

hansrudolf

Returning to Onshape after some weeks of inactivity, it seems that I cannot load the drawings I did earlier. Just see the rotating arrow for minutes. The same with a new assembly I did yesterday.
Has this something to do with new features introduced June 17th?
Regards, HansR.

philip_thomas

@hansrudolf - Just a quick sanity check;
1) Are you using a supported browser (chrome, firefox, safari)?
2) Are you running a popup blocker (please allow Onshape or turn it off)?
Many thanks - Philip . . . 

philip_thomas

Please open a support ticket and share the document with support. 

hansrudolf

Thanks philip_thomas, but I neiter know how to open a support ticket nor how to share my document with support.. Searching for 15 minutes in the help files were unsuccessful also. I think it is not the same as asking the same question in the community forum?

Kind regards, Hansrudolf

PeteYodis

@hansrudolf  Here are instructions for using the feedback tool:  https://www.onshape.com/videos/feedback-tool

robert_morris

@hansrudolf, To open a support ticket within Onshape, click on the '?' symbol on the top right of the screen and then click on "Feedback" in the menu.




There will be a dialog to add a message and an option to share the document with the Onshape team.

hansrudolf

Unfortunately, when I click the Feedback button, nothing happens... :-(

philip_thomas

@hansrudolf - Just a quick sanity check;
1) Are you using a supported browser (chrome, firefox, safari)?
2) Are you running a popup blocker (please allow Onshape or turn it off)?
Many thanks - Philip . . . 

hansrudolf

Ok, guilty...
As I used Opera since day 1, and never had problems, it seems I have to leave it now. At least for Onshape!
I opened my documents in Firefox and can generate and print drawings as in all the months before.
The feedback also works (if Iwuld need it and remember next time where to find it)
To be honest, I find it a bit sad that Opera is not supported, but that's life.
Sorry for making such troubles.

Kind regards,
Hansrudolf

philip_thomas

@hansrudolf - Not a problem and THANK YOU for your support of Onshape

BLJ_ENGINEERING

That "feedback" link is a bit confusing... I messed up too and clicked "view support tickets" and then "submit a request". This was not the proper way. I also searched high and low before i learned that "feedback" leads you to open up a new support ticket. I think..

hmm, maybe someone who knows could submit a request for them to rename those links?