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OpenBom Problem

simon_ridleysimon_ridley Member Posts: 2 PRO
in Community Support
I have been using OpenBom successfully however now if I try and create an new BOM or access an old on in Onshape I get the message - Error importing document for user simon@displaytechnologies.co.uk message: null

Any Ideas?
Tagged:

Answers

  • bradley_saulnbradley_sauln Moderator, Onshape Employees, Developers Posts: 373
    Hey Simon, can you please submit a support ticket in the document you are seeing this.
    Engineer | Adventurer | Tinkerer
    Twitter: @bradleysauln


  • Jason_SJason_S Moderator, Onshape Employees, Developers Posts: 213
    @oleg_shilovitsky, when @simon_ridley submits a ticket, can you help him out with this? 

    Thanks!
    Support & QA
  • oleg_shilovitskyoleg_shilovitsky Member, Developers Posts: 131 PRO
    @Jason_S I sent @simon_ridley a message ~1 hour ago. We fixed a problem with his account. It might come back, but we are monitoring his account. The problem already fixed in the development and we plan production update later this week. 
     
  • Jason_SJason_S Moderator, Onshape Employees, Developers Posts: 213
    Thanks Oleg!
    Support & QA
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