Submitting a model for tech support

Rick_Stockton

Just finished boot camp lesson 2, trying some mates, thought I had written down how to get support, but realize I don't know.  How to get support?

I shared the model with support, and I think that I need to go to the part studio, then create an Explicit Mate Connector in the Cuvette Rack Base where the bottom of the Cuvette rests at insertion, then duplicate that mate on the other 7 cuvette sockets in the Cuvette Rack Base.  I would then go back to the assembly and create a Slider Mate from the center of the exterior bottom face of the Cuvette, which would allow motion from 0-5 inches.  I then want to use Replicate to create 7 more similar mates for the other 7 Cuvettes in the assembly.

1. My second problem is that I cannot seem to create that first Explicit Mate Connector.
2. My first problem is that I do not know how to submit a request, even though I remember being shown how to mark-up a screen.  I just cannot get to that place where I know how to do that.

The document is called, Cuvette Rack, Stackable.zip, and I have checked the slider that says "This document is shared with Onshape support".

Can anyone help?

Rick

lana

@Rick_Stockton
If you use Feedback tool under ? menu from the document you have a question about, it'll help us to respond quickly.

lana

@Rick_Stockton
If you use Feedback tool under ? menu from the document you have a question about, it'll help us to respond quickly.