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onshape cant export

bao_nguyen487
bao_nguyen487 Member Posts: 2 EDU
in Community Support

I've been trying to export a STEP file from Onshape, but it doesn't download

Answers

  • MichaelPascoe
    MichaelPascoe Member Posts: 2,938 PRO
    edited November 2025

    You probably have the "Store file in tab" selected. Make sure this is unchecked when exporting.

    .


    RENDERCAD
    rendercad.ai - Photorealistic product rendering.

    ▚▞▚▞▚▞▚▞▚
    ________________________________________________________________________
  • jakeramsley
    jakeramsley Member, Moderator, Onshape Employees, Developers, csevp Posts: 669 image

    We are currently investigating. Follow https://status.onshape.com/incidents/0f0v51phsl9t for updates.

    Jake Ramsley

    Director of Quality Engineering & Release Manager              onshape.com
  • nick_papageorge_dayjob
    nick_papageorge_dayjob Member, csevp Posts: 1,252 PRO

    step files are not exporting for me right now.

  • robert_johnston
    robert_johnston Member Posts: 69 PRO

    PDF export not working too.

  • john_bass246
    john_bass246 Member Posts: 2 ✭
    https://forum.onshape.com/discussion/comment/123710#Comment_123710

    I see that a fix has been implemented. Just to let you know, I am able to import a step file that I couldn't previously (a bolt from McMaster), but some files still get stuck in "Uploading" or "Translate" (a PCB from Adafruit).

  • tom_schaefer
    tom_schaefer Member Posts: 4 ✭

    We can export STL's now but not STEP. The status states "A fix has been implemented and our team is monitoring.", however that's not completely accurate.

  • j_f857
    j_f857 Member Posts: 2 ✭

    I am also having trouble exporting files. I select export and I get the popup that tells me the file is being prepared and I will get a notification when the file is ready to export. Nothing happens after that. Waiting does nothing. I never get a notification nor a download.

    1. Tried many different formats,
    2. different parts within a files,
    3. and different projects with different combinations of parts and formats
    4. Also tried exporting to One drive instead of downloading.
  • tom_schaefer
    tom_schaefer Member Posts: 4 ✭

    Getting a ton of these errors every couple of seconds now:

    Onshape encountered a problem with your last operation. If the problem persists, contact support. Support code a42a3390f25d820101451115.

  • hoang_nam
    hoang_nam Member Posts: 2 ✭

    oh me too😥

  • tayler_lee
    tayler_lee Member Posts: 2 ✭
    https://forum.onshape.com/discussion/comment/123710#Comment_123710

    I'm not sure if this is unrelated, but i am still experiencing this issue

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