I can not get Onshape to connect

dwayne_williams
dwayne_williams Member Posts: 1 ✭
in Community Support
I have signed up and logged in every time I try to start a model. Says onshape is not connected.

Answers

  • john_rousseau
    john_rousseau Member, Onshape Employees, Developers Posts: 428 image
    Sorry you are having problems. My suspicion is that you are behind a firewall that is preventing your client from creating a web socket connection. Are you at a company or school with strict firewall rules?

    Please open a support ticket and we can take a look at the logs on the server side for you.
    John Rousseau / VP, Technical Operations / Onshape Inc.

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