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How to mark question as answered
jon_woellhaf
Posts: 92 ✭✭✭
When I receive a good answer to a question, how do I mark the question as answered?
0
Best Answer
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If you ask any question by "Ask a question" option, after getting the answer from user you will see the question below the answer "Does it answer your question?". Depending on whether user has answered you correctly you can chose from "Yes or "No". But when the question is asked through "New discussion" it is treated as discussion but not a question, so it won't display the options to chose from yes or no.5
Answers
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If you ask any question by "Ask a question" option, after getting the answer from user you will see the question below the answer "Does it answer your question?". Depending on whether user has answered you correctly you can chose from "Yes or "No". But when the question is asked through "New discussion" it is treated as discussion but not a question, so it won't display the options to chose from yes or no.5
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Once an answer comes in you should be able to mark it. I do see sometimes people ask questions that are discussions and not questions and that ability will be missing. I do run a sync script on community support questions to ensure they are questions but if there are others a moderator can flip them from a discussion to a question.Lou Gallo
Sr. Director of Product Definition. UX and Support0
