Cannot upload files

stephen_makumbi
stephen_makumbi Member Posts: 1 ✭
in Community Support
Whenever I try to to upload a file (of any format) I get the error 'An internal error has occurred; support code xxx'.
This happens straight after the file has finished uploading.

Has anybody please have a clue?

Stephen.

Answers

  • emerson_bottero
    emerson_bottero Member, Developers Posts: 37 ✭✭
    It happend to me with a specific file so I switch to a different file format and it worked.
  • john_rousseau
    john_rousseau Member, Onshape Employees, Developers Posts: 428 image
    Stephen, please open a support ticket and we will take a look. Sorry for missing your question when it was first posted. Are you still seeing the problem?

    Issues like these are often handled faster by opening a support ticket.

    -John
    John Rousseau / VP, Technical Operations / Onshape Inc.

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