over limit on private documents

jacques_chaurette · November 2016

Hi, I'm over the limit on my private documents. How do I convert them to public? Right now I can't even see those documents in the document manager they seem to have disappeared, have they been deleted by onshape?

Thanks,

Jacques

john_rousseau · November 2016

Hi @jacques_chaurette. I've recalculated your document counts. You are currently at 9 private documents.

If you right-click on a document from the documents list page, you can "Make public".

We never, ever delete documents.

If you are still having problems seeing your documents, make sure you are using the correct filter from the left-hand pane. If that doesn't help, please open a support ticket and we will figure out what's happening.

Thanks
-John

john_rousseau · November 2016

All but one of your documents are in the trash. If you really want to permanently get rid of them, you can empty the trash. If you want them back, you can "Restore" them from the trash.

Unless you trash a document and empty the trash, it will still count against your private document count.

-John

john_rousseau · November 2016

Hi @jacques_chaurette. I've recalculated your document counts. You are currently at 9 private documents.

If you right-click on a document from the documents list page, you can "Make public".

We never, ever delete documents.

If you are still having problems seeing your documents, make sure you are using the correct filter from the left-hand pane. If that doesn't help, please open a support ticket and we will figure out what's happening.

Thanks
-John

jacques_chaurette · November 2016

Ki John, thanks for the help. I am only seeing one document, I have the Mydocuments filter activated.

john_rousseau · November 2016

All but one of your documents are in the trash. If you really want to permanently get rid of them, you can empty the trash. If you want them back, you can "Restore" them from the trash.

Unless you trash a document and empty the trash, it will still count against your private document count.

-John

over limit on private documents

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