Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
over limit on private documents
jacques_chaurette
Member Posts: 7 ✭
Hi, I'm over the limit on my private documents. How do I convert them to public? Right now I can't even see those documents in the document manager they seem to have disappeared, have they been deleted by onshape?
Thanks,
Jacques
Thanks,
Jacques
Tagged:
0
Best Answers
-
john_rousseau Member, Onshape Employees, Developers Posts: 380Hi @jacques_chaurette. I've recalculated your document counts. You are currently at 9 private documents.
If you right-click on a document from the documents list page, you can "Make public".
We never, ever delete documents.
If you are still having problems seeing your documents, make sure you are using the correct filter from the left-hand pane. If that doesn't help, please open a support ticket and we will figure out what's happening.
Thanks
-JohnJohn Rousseau / VP, Technical Operations / Onshape Inc.5 -
john_rousseau Member, Onshape Employees, Developers Posts: 380All but one of your documents are in the trash. If you really want to permanently get rid of them, you can empty the trash. If you want them back, you can "Restore" them from the trash.
Unless you trash a document and empty the trash, it will still count against your private document count.
-JohnJohn Rousseau / VP, Technical Operations / Onshape Inc.5
Answers
If you right-click on a document from the documents list page, you can "Make public".
We never, ever delete documents.
If you are still having problems seeing your documents, make sure you are using the correct filter from the left-hand pane. If that doesn't help, please open a support ticket and we will figure out what's happening.
Thanks
-John
Unless you trash a document and empty the trash, it will still count against your private document count.
-John