How should I proceed when I import a step file that imports but translation fails?

Dave_Hagler
Dave_Hagler Member Posts: 4 PRO
in Community Support
    the following is failures from two tries on two different days with different import selections into different locations.Translation failedDexter_8974_ECR 17-547.stp failed to translate.Created at 9:54 AM Todaymark as readdeleteTranslation failedDexter_8974_ECR 17-547.stp failed to translate.Created at 9:39 AM Todaymark as readdeleteTranslation failedDexter_8974_ECR 17-547.stp failed to translate.Created at 1:52 PM Jun 23mark as readdeleteTranslation failedDexter_8974_ECR 17-547.stp failed to translate.Created at 1:49 PM Jun 23mark as readdeleteI get the tab for the step, and have been able to download the file from that tab.  It appears the only failure is translation.How do I proceed when translation fails?Thanks.
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Answers

  • john_rousseau
    john_rousseau Member, Onshape Employees, Developers Posts: 428 image
    Hi @Dave_Hagler. Please open a support ticket and we can look into why your translation failed. Sorry you are running into problems.

    -John
    John Rousseau / VP, Technical Operations / Onshape Inc.

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