Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
john_rousseau 
VP of Technical Operations for Onshape. Proud husband and father. Avid cyclist. Ex-paramedic and search dog trainer / handler.
Reactions
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Re: Struggling to import a STEP file...
Hi Ryan. To start, yes, the UI could be more clear on this, but we try to indicate the status with "Importing" and "Imported". I encourage you to open an improvement with the feed… (View Post)2 -
Re: Has the update suddenly increased file size of old documents
Currently when we are upgrading documents after a software upgrade, the size of the document does grow. We are currently working on making this growth not count against your storage limit. We're tryi… (View Post)1 -
Re: Use of the the new Document link.
The idle timeout functionality is a security feature for the protection of your intellectual property. If your session is timing out while you are using it, we have a bug to fix. This is not somethin… (View Post)2 -
Performance problems - 8 March 2016
Onshape suffered a serious performance slowdown in all regions beginning at about 08:50 UTC. This was caused by a degraded primary database server. At 10:30 UTC we safely failed over to a backup data… (View Post)4 -
Re: Slow performance from UK
When you hit the Feedback tool, there is an option to "Share this document with Onshape support". Click that. . (View Post)1
