Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
john_rousseau 
VP of Technical Operations for Onshape. Proud husband and father. Avid cyclist. Ex-paramedic and search dog trainer / handler.
Reactions
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Re: Onshape is not connected. Your document is saved. Refresh the browser to continue working
Websockets are being blocked on your side. Please work with your IT to resolve. -John (View Post)1 -
Re: sharing data and discussing design securely
Thanks for the info @martin_kopplow. I'm pretty sure we have an IR on file for password-protecting the anonymous link. I don't remember seeing one for the access notification. Can you open an IR so w… (View Post)1 -
Re: Increase in general bugginess
To be honest, we've had a few scaling issues recently and there were some additional bumps around the 1.193 deployment on Friday and again yesterday morning (mostly in Europe). We pushed some changes… (View Post)5 -
Re: Onshape is not connected. Refresh the browser to continue working on this document? (Now Sorted)
AVAST AntiTrack is blocking the connections in the browser. This it not something that Onshape can fix. (View Post)2 -
Re: Onshape is not connected. Refresh the browser to continue working on this document? (Now Sorted)
Any new anti-track software installed on your machine? Avast is a common one that blocks websockets. (View Post)1
