Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
john_rousseau 
VP of Technical Operations for Onshape. Proud husband and father. Avid cyclist. Ex-paramedic and search dog trainer / handler.
Reactions
-
Performance problems - 8 March 2016
Onshape suffered a serious performance slowdown in all regions beginning at about 08:50 UTC. This was caused by a degraded primary database server. At 10:30 UTC we safely failed over to a backup data… (View Post)4 -
Re: Slow performance from UK
When you hit the Feedback tool, there is an option to "Share this document with Onshape support". Click that. . (View Post)1 -
Re: Speed, this tool has not
Thanks Dennis. We are definitely working on reducing the size of the data that we need to send to the client. Please stay tuned. (View Post)1 -
Re: Onshape Outage Monday 01Feb16 Brisbane Australia
Hi Chris. Sorry that you are seeing problems. We did not have any known issues with the service in AU on 1Feb (there are many other healthy sessions by other users). I see your last modeling session … (View Post)1 -
Re: Speed, this tool has not
We are definitely listening. We do care about performance issues! Making sure that everyone around the globe has good performance on a wide variety of devices is a little challenging and complicated.… (View Post)12
