Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
john_rousseau
VP of Technical Operations for Onshape. Proud husband and father. Avid cyclist. Ex-paramedic and search dog trainer / handler.
Reactions
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Re: Why are my students constantly getting a message to "refresh their browser" while working?
Hi @robert_deason. Sorry for the annoyance. You are seeing "Onshape is not connected" because the network connection between the student computer and our servers is being broken. When the s… (View Post)2 -
Re: Every time I visit the onshape website I need to log in again. Is there a "remember me" option?
You will need to login again after 4 hours of inactivity. This is an important security feature. We realize that this is more important to some of our users than others. If having this feature is imp… (View Post)1 -
Re: Cannot upload CATIA assembly Zip file
Hi @Rob_Beardmore. Please open a support ticket and we will help you out. (View Post)1 -
Re: Users in Shenzhen/Dongguan China?
The regulatory environment in China is not conducive to Onshape's ability to protect your data. AWS doesn't even control the "AWS" servers in China. (View Post)8 -
Re: Users in Shenzhen/Dongguan China?
Onshape performance from mainland China can be a challenge. Bandwidth and latency through The Great Firewall is inconsistent and can be just bad. Onshape's nearest data centers are in Tokyo and Singa… (View Post)3