Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.

First time visiting? Here are some places to start:

  1. Looking for a certain topic? Check out the categories filter or use Search (upper right).
  2. Need support? Ask a question to our Community Support category.
  3. Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
  4. Be respectful, on topic and if you see a problem, Flag it.

If you would like to contact our Community Manager personally, feel free to send a private message or an email.

Is the eu-west-1 server down?

Since one hour ago I can't access my documents. Using the system check (https://cad.onshape.com/check) shows that there is a web socket error. According to your forum this could be due to port 443 being closed. So I double checked by using a completely different network (4G on my phone) and the issue persited. So I doubt it is a port 443 issue in this case. I'm using the eu-west-1 server. Is this server fully operational?

Best Answer

Answers

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 2,350
    Yes euw1 is down at present, working on it now. You can see the status at status.onshape.com

    Sorry for the inconvenience.
    Neil Cooke, Director of Technical Marketing, Onshape Inc.
  • 3d.23d.2 Member Posts: 5 PRO
    Hello there. Is the eu-west-1 down? Can not access my documents.
  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 2,350
    @3d.2 are you still having problems? Seems OK here.
    Neil Cooke, Director of Technical Marketing, Onshape Inc.
  • 3d.23d.2 Member Posts: 5 PRO
    It's all right now. thanks.
  • DemiandeKeijzerDemiandeKeijzer Member Posts: 3 PRO
    Is the EU-West-1 down because i have trouble with the connection?
  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 2,350
    edited March 25
    @DemiandeKeijzer - it is working for me, can you retry?
    Neil Cooke, Director of Technical Marketing, Onshape Inc.
  • owen_sparksowen_sparks Member, Developers Posts: 2,339 PRO
    Same here, just submitted a ticket.

    I'm seeing some disconnects and generally poor performance when working.

    Owen S.
    Production Engineer
    HWM-Water Ltd
  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 2,350
    OK, seems that there were intermittent issues with servers in euw-1 and elsewhere. Apparently, the automatic scaling feature that adds more compute power to address service demand was not working as expected. Resolved now. Apologies for the inconvenience. 

    You can keep track of any service issues here: https://status.onshape.com
    Neil Cooke, Director of Technical Marketing, Onshape Inc.
  • owen_sparksowen_sparks Member, Developers Posts: 2,339 PRO
    Thanks Neil, my ticket was addressed quickly and the issue resolved.  Good work folks.
    Owen S.
    Production Engineer
    HWM-Water Ltd
Sign In or Register to comment.