Is the eu-west-1 server down?

søren_v_hoffmann

Since one hour ago I can't access my documents. Using the system check (https://cad.onshape.com/check) shows that there is a web socket error. According to your forum this could be due to port 443 being closed. So I double checked by using a completely different network (4G on my phone) and the issue persited. So I doubt it is a port 443 issue in this case. I'm using the eu-west-1 server. Is this server fully operational?

NeilCooke

Back up again now - thank you for your patience. We are investigating the cause to make sure it doesn't happen again. Again, apologies for the inconvenience.

NeilCooke

Yes euw1 is down at present, working on it now. You can see the status at status.onshape.com

Sorry for the inconvenience.

NeilCooke

Back up again now - thank you for your patience. We are investigating the cause to make sure it doesn't happen again. Again, apologies for the inconvenience.

YWC

Hello there. Is the eu-west-1 down? Can not access my documents.

NeilCooke

@3d.2 are you still having problems? Seems OK here.

YWC

It's all right now. thanks.

DemiandeKeijzer

Is the EU-West-1 down because i have trouble with the connection?

NeilCooke

@DemiandeKeijzer - it is working for me, can you retry?

owen_sparks

Same here, just submitted a ticket.

I'm seeing some disconnects and generally poor performance when working.

Owen S.

NeilCooke

OK, seems that there were intermittent issues with servers in euw-1 and elsewhere. Apparently, the automatic scaling feature that adds more compute power to address service demand was not working as expected. Resolved now. Apologies for the inconvenience. 

You can keep track of any service issues here: https://status.onshape.com

owen_sparks

Thanks Neil, my ticket was addressed quickly and the issue resolved.  Good work folks.

Owen S.