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Is the eu-west-1 server down?

søren_v_hoffmann
søren_v_hoffmann Member Posts: 2 ✭✭
in Community Support
Since one hour ago I can't access my documents. Using the system check (https://cad.onshape.com/check) shows that there is a web socket error. According to your forum this could be due to port 443 being closed. So I double checked by using a completely different network (4G on my phone) and the issue persited. So I doubt it is a port 443 issue in this case. I'm using the eu-west-1 server. Is this server fully operational?

Best Answer

Answers

  • NeilCooke
    NeilCooke Moderator, Onshape Employees Posts: 6,103 image
    Yes euw1 is down at present, working on it now. You can see the status at status.onshape.com

    Sorry for the inconvenience.
    Senior Director, Technical Services, EMEA
  • YWC_Brencis
    YWC_Brencis Member Posts: 15 PRO
    Hello there. Is the eu-west-1 down? Can not access my documents.

    Head of Technical Design @ www.yeswecan.lv

  • NeilCooke
    NeilCooke Moderator, Onshape Employees Posts: 6,103 image
    @3d.2 are you still having problems? Seems OK here.
    Senior Director, Technical Services, EMEA
  • YWC_Brencis
    YWC_Brencis Member Posts: 15 PRO
    It's all right now. thanks.

    Head of Technical Design @ www.yeswecan.lv

  • DemiandeKeijzer
    DemiandeKeijzer Member Posts: 3 PRO
    Is the EU-West-1 down because i have trouble with the connection?
  • NeilCooke
    NeilCooke Moderator, Onshape Employees Posts: 6,103 image
    edited March 2019
    @DemiandeKeijzer - it is working for me, can you retry?
    Senior Director, Technical Services, EMEA
  • owen_sparks
    owen_sparks Member, Developers Posts: 2,660 PRO
    Same here, just submitted a ticket.

    I'm seeing some disconnects and generally poor performance when working.

    Owen S.
    Business Systems and Configuration Controller
    HWM-Water Ltd
  • NeilCooke
    NeilCooke Moderator, Onshape Employees Posts: 6,103 image
    OK, seems that there were intermittent issues with servers in euw-1 and elsewhere. Apparently, the automatic scaling feature that adds more compute power to address service demand was not working as expected. Resolved now. Apologies for the inconvenience. 

    You can keep track of any service issues here: https://status.onshape.com
    Senior Director, Technical Services, EMEA
  • owen_sparks
    owen_sparks Member, Developers Posts: 2,660 PRO
    Thanks Neil, my ticket was addressed quickly and the issue resolved.  Good work folks.
    Owen S.
    Business Systems and Configuration Controller
    HWM-Water Ltd

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