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why can't I edit a document someone shared with me? (I should have editing rights)

aileen_roordaaileen_roorda Member Posts: 2 EDU
in Community Support
I have been struggling with this for a while now my onshape account was created with my school account and then I switched my primary email to my personal email and I am not able to edit any documents that are shared with me that give me editing rights and I do not want to delete my account and remake it because I have to many documents that I need and can't get rid of please email me at amroorda@gmail.com with a response that way I can see it. thank you in advance.

Answers

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    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,399
    Do you still have an EDU account or is it now a free account? Free accounts cannot edit docs shared from an EDU or Pro account.
    Senior Director, Technical Services, EMEAI
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    matthew_stacymatthew_stacy Member Posts: 476 PRO
    @aileen_roorda I have a Pro Account and recently setup a Free account to learn some of the ins, outs, and quirks of document sharing and collaboration.  What I have found is that I can share a document created in the Pro account with the Free account.
    1. Make the document PUBLIC
    2. Share the document with an individual user (in this case the email address associated w/ my Free account)
    3. (explicitly specify CAN EDIT) in step 2
    I shared a test document with you a moment ago.  See if you can edit that.


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    raviravi Onshape Employees Posts: 34
    You never need to delete your account and create new account. Your school account may be different from you personal free account. You can check your account settings -> subscriptions to see if same account is used in multiple subscriptions. 
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