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Logged into OnShape today, all I found was an empty page. Please help?

jonah_loperjonah_loper Member Posts: 2 EDU
I was logging in to work on a few things for Robotics, and all I found was a year's worth of CAD gone, not even in the trash, just gone. Even the documents that were shared with me were just gone. I don't even know what could've happened. Everything was fine yesterday. Follow up posts with screenshots will be included for context. Can anybody point me as to what the issue is?

Best Answer

  • lanalana Onshape Employees Posts: 703
    edited January 2022 Answer ✓
    I see that you've trashed a lot of documents today, probably when you trashed a folder and then deleted them, probably by pressing "Empty Trash"
    I'll try recovering some of them for you. - Done for all the documents I could find

Answers

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,651
    Are you absolutely sure you've logged in with the same email as before?
    Senior Director, Technical Services, EMEAI
  • lanalana Onshape Employees Posts: 703
    edited January 2022 Answer ✓
    I see that you've trashed a lot of documents today, probably when you trashed a folder and then deleted them, probably by pressing "Empty Trash"
    I'll try recovering some of them for you. - Done for all the documents I could find
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