Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
cannot open up model

hello,
from my work computer (lenovo thinkpad), I cannot open up the model (tried both with edge and chrome), I can log into onshape main page, but whenever i tried to open up any model, it would say onshape not connected, refresh brower (which doesn't work of course).. I can access the model without any problem from the same network through a window surface pro computer. both computers are configured the same by IT department.. what do i need to change on the lenovo thinkpad ?
from my work computer (lenovo thinkpad), I cannot open up the model (tried both with edge and chrome), I can log into onshape main page, but whenever i tried to open up any model, it would say onshape not connected, refresh brower (which doesn't work of course).. I can access the model without any problem from the same network through a window surface pro computer. both computers are configured the same by IT department.. what do i need to change on the lenovo thinkpad ?
0
Best Answer
-
NeilCooke Moderator, Onshape Employees Posts: 5,814
If you run https://cad.onshape.com/check I bet it says no websocket connections. That is usually the cause - some ports closed on the firewall either on the computer or on the network. Strange that it works on the Surface Pro though.Senior Director, Technical Services, EMEA0
Answers