Broken document?

carokhan

Hi!

I am trying to open this document: https://cad.onshape.com/documents/9f76ed52415ba42144102ea3/w/745246a96f63473fe4aea34f/e/034743098df43a46ef3bf898?configuration=default&renderMode=0&uiState=63838cacfdd77b21d4c6c692 to edit (it's fine when viewing logged out). 

When trying to open it, it just says it is not connected - "Onshape is not connected. Your document is saved. Refresh the browser to continue working on this document. "
I am unable to copy the document either - "An error occurred attempting to copy this document. Service unavailable. Please try later." I am also unable to restore to a previous version. This seems like a similar issue to: https://forum.onshape.com/discussion/15829/document-broken 

Has anyone seen something similar before and have a solution? Thanks!

john_rousseau

@carokhan please try again now. You should be able to open it.

glen_dewsbury

Took a minute or so but opened for me and let me move elevator up and down.
Could be your machine or network connection.

carokhan

glen_dewsbury said:

Took a minute or so but opened for me and let me move elevator up and down.
Could be your machine or network connection.

Yes, the document is fine to view I am unable to edit, copy, or restore to a previous version. Are you able to copy the document?
I know it is not my machine/network as I am able to open and edit other documents created by me. Thanks!

john_rousseau

@carokhan please try again now. You should be able to open it.

carokhan

That worked, thank you! Was something wrong?

john_rousseau

Yes. There was an issue on our servers with that document.