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no thumbnails after import

md_al_mamun316md_al_mamun316 Member Posts: 13 EDU
edited October 2023 in Community Support
Hi, I'm trying to import a single part studio from a .step file (or by translating a tab with an Assembly studio to a single part studio), but after the translation completes successfully I can't get any of the thumbnails from this single part studio, though I can get a link for each part and size in the api response (f.e. get parts with thumbnails). It just returns a 404 with this message



Is it possible to solve this problem somehow?

Answers

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    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,475
    Thumbnails are generated in a queue. Try later. 
    Senior Director, Technical Services, EMEAI
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