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Cannot load document, Onshape is not connected error
B_enevolence
Posts: 8 ✭
I cannot access my document anymore, no idea why. Running onshape/check returns all green checks




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Answers
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Opens for me - you still can't open it?Senior Director, Technical Services, EMEA0
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Nah I still can't load it for some reason.I just remade the entire model, but accidentally moved a sketch plane out of order, resulting in an undefined mesh, which leads to the same problem of not being able to load in.Second model: https://cad.onshape.com/documents/d3f1a46e8889eefe5b8e609f/w/6103d688b21425a3a571ca78/e/5c1f8970ddd3170883ea17c2

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I see you did a restore, so it's not the features - can you try a different browser and/or disable all add-ins?Senior Director, Technical Services, EMEA0
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Using a fresh install of Chrome (no browser extensions)

I tried with my laptop as well, and it doesn't load there as well
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