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Not able to log in
Marinus_Lurz
Member Posts: 1 PRO
Hi Team,
I received the "Congratulations! You've been promoted to Professional user." email, but I can't log in. I work at SpinMaster and am part of the enterprise subscription. I previously had a soft user license and now have a Professional license.
When I try to log in, the SSO channel still shows the soft user license. Using my email and password results in an "invalid email/password" error. Additionally, I can't reset my password as the system doesn't recognize my email, despite receiving the promotion email at the same address.
Lastly, when I click "check it out" in the promotion email, I see my email with the Professional license. However, signing into OnShape via SSO still shows the soft license.
Please assist.
Answers
If you want to get into the forum, I would suggest signing into Onshape first then use the ? menu -> Forum to get there. We can pull a ticket from here if we need to.