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Onshape keeps disconnecting

grey_harrisgrey_harris Member Posts: 7 ✭
in Community Support
Hello, just lately onshape keeps disconnecting and then reconnects.  I have never had this problem before it just started.  It says "onshape is not connected your document is saved attempting to reconnect".  It does it quite often maybe every 10 to 15 minutes.  Thank you for your help.

Best Answer

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,671
    Answer ✓
    It all points to your internet connection. If it drops momentarily, Onshape will disconnect. Try tethering to your mobile to troubleshoot or jump on another wifi.
    Senior Director, Technical Services, EMEAI

Answers

  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 389
    I am seeing your disconnects in our logs. They are not initiated on our server side. Are you running any new anti-virus or anti-track software? Several of them (eg. AVAST) are known to block our websockets. 

    Could you be switching networks? Like between a wired and a WiFi connection? This can also cause Onshape disconnects. 
    John Rousseau / VP, Technical Operations / Onshape Inc.
  • grey_harrisgrey_harris Member Posts: 7 ✭
    Thank you for responding!  No I am not doing anything new.  It just started doing this today very strange.  Do you have any suggestions?    
  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 389
    Are there any errors in your browser console?
    John Rousseau / VP, Technical Operations / Onshape Inc.
  • grey_harrisgrey_harris Member Posts: 7 ✭
    Also it is not computer specific it is doing it on my pc as well as my mac. Thanks for your help.
  • grey_harrisgrey_harris Member Posts: 7 ✭
    No and it does it with chrome and firefox.
  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,671
    Answer ✓
    It all points to your internet connection. If it drops momentarily, Onshape will disconnect. Try tethering to your mobile to troubleshoot or jump on another wifi.
    Senior Director, Technical Services, EMEAI
  • grey_harrisgrey_harris Member Posts: 7 ✭
    Hello and thank you for your help you were right.  I called my internet provider glofiber and they made some changes and seems to have solved the problem.  Hopefully this can help someone else with the same issue.
  • mike_p377mike_p377 Member Posts: 5 ✭

    What did they change?

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