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How can I recover my document?

I was playing around trying to tile a… er, well, a tile lol for a dollhouse… Anyway trying a couple of different methods they both end up in crashing onshape (i.e. endless hourglass/circle that never recovers)

Theoretically Version 2 of this document should be "before the problems started"… https://cad.onshape.com/documents/bc3a3fadeddf4f5607705145/w/084abc56a6dc6285203388e3 but not even version 2 will open anymore :/ just constant wheel of doom. I created a branch from Version 2 and that won't open.

I've tried refreshing and all i seem to be doing is creating "ghost instances" of my login ie top is showing multiple pictures of my profile to show "someone else" is accessing the file. Tried logging out and in again.

Maybe the server is just busy at the moment? I hope so! :/

Best Answer

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,947 image
    edited January 3 Answer ✓

    Looks like you fixed it, but if you get an infinite spinner chances are you entered a large pattern number. In general, the way to fix this is to open from before the last change like this:

    image.png
    Senior Director, Technical Services, EMEA

Answers

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,947 image
    edited January 3 Answer ✓

    Looks like you fixed it, but if you get an infinite spinner chances are you entered a large pattern number. In general, the way to fix this is to open from before the last change like this:

    image.png
    Senior Director, Technical Services, EMEA
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