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Onshape Stuck on "Loading studio Data"
serge_piastra
Member Posts: 4 ✭
Hello from Melbourne (AUS) to all Onshape users!
I haven't used Onshape for a few months and now that I need to model a new part, all I get is "Loading studio Data", a spinning wheel and nothing happens.
The same happens if I try to open any of the parts previously designed.
I am using Firefox on an Imac 27" 2011 model macOS High Sierra 10.13.6.
Any suggestion would be greatly appreciated. Cheers
0
Answers
I've just had this and it is with Support at the moment. Onshape dropped out mid feature and when I went to reload I got the same issue.
I got around it by branching from the document page from a previous point which seemed to work. Oddly when trying to 'Restore to Main' the issue reoccured which makes e think there must be a glitch embedded in the Main branch
I submitted a ticket and Justin from Onshape support suggested to update Firefox. Unfortunately, my iMac 2011 is too old and I cannot update Firefox to a newer version. Same issue with Safari. Quote from Justin: "older versions of the browsers may not support running Onshape".
However, I can access my parts using my 13" Macbook which is more recent (2015).
If it is indeed a "too old" browser issue, try this browser. It is the last official version of Firefox for older intel Macs, called Extended Service Release (ESR). If that doen't work, there may still be another community forked browser that may work. And if that doesn't work, there are workarounds to install later version of MacOS on your machine which will then allow a modern browser.
https://www.firefox.com/en-US/firefox/115.16.0/releasenotes/?utm_source=chatgpt.com