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Space Pilot Pro quits working after switching from part studios to drawings

jesper_frommherzjesper_frommherz Member Posts: 8 PRO
edited February 2017 in Community Support
My Space Pilot Pro quits working (not only in Onshape but systemwide) after switching from a part studio to a drawing.
When i switch back to the part studio (tab) i can't control the view with my space pilot pro anymore.

After that you either have to reboot the whole system or, as a workaround, close the browser, kill the process ”3DxNLServer” (via Activity app / macOS) and restart the server with the terminal:
open /Library/PreferencePanes/3Dconnexion.prefPane/Contents/Resources/3DxNLServer.app
Now the 3D Mouse works fine until i switch to a drawing and back to the part studio.

Hopefully someone ca fix this?

My system:
Mac Pro late 2013
3,5 GHz 6-Core Intel Xeon E5
32 GB 1866 MHz DDR3
AMD FirePro D700 6144 MB
running macOS Sierra / 10.12.3

Safari Version 10.0.3 (12602.4.8)

3DConnexion Space Pilot Pro
Dipl.-Des. Jesper Frommherz
Bremen, Germany
betonbank.de | apfeltalk.de

Answers

  • Ben_Ben_ OS Professional, Mentor, Developers Posts: 303 PRO
    edited February 2017
    I had something similar and had to fully uninstall the 3dConnexion driver and re-install it. Maybe start there? Make sure to fully uninstall using something like AppCleaner (It's free and awesome) on your mac.

    FWIW I was on a later version of 3DConnexion drivers and tried upgrading but that did not work, only when I did a full uninstall and re-install did thing start working again
  • jesper_frommherzjesper_frommherz Member Posts: 8 PRO
    In this very specific scenario it didn't work for me. 
    Oviously it only occures in one document after switching from a part studio to a drawing, always reproducible.

    Dipl.-Des. Jesper Frommherz
    Bremen, Germany
    betonbank.de | apfeltalk.de

  • bradley_saulnbradley_sauln Moderator, Onshape Employees, Developers Posts: 373
    I would bring this up with 3DConnexion, since it seems like the 3dxnl server crashing (which you can actually start manually by finding the exe, otherwise it gets booted when you restart the computer). You can file a ticket with them specifically relating to the Onshape/browser connection here: http://info.3dconnexion.com/onshapesupport
    Engineer | Adventurer | Tinkerer
    Twitter: @bradleysauln


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