Error fetching toolbar information Error code -1

nathan_embree

My laptop is a Windows 10 with the latest update. When i open up an Onshape file, i can see the object, but the toolbar on top is completely gone. It displays the message: "Error fetching toolbar information Error code: -1"  My secondary laptop is also Windows 10, but the toolbar appears just fine on it. Any help would be appreciated.

Jake_Rosenfeld

@nathan_embree

Please first check this page: https://cad.onshape.com/check
If everything is green there, please get in contact with our support staff by pressing the "Report a bug" or "Feedback" button from the '?' menu in your document.

philip_thomas

Just as a first level troubleshooting check, can you confirm that you are using one of the supported browsers (chrome, firefox or safari)? 
Yes, EDGE, i am looking at you! 

nathan_embree

I am using Chrome. I knew that Edge doesn't work for some reason.

Jake_Rosenfeld

@nathan_embree

Please first check this page: https://cad.onshape.com/check
If everything is green there, please get in contact with our support staff by pressing the "Report a bug" or "Feedback" button from the '?' menu in your document.

owen_sparks

Jake_Rosenfeld said:

@nathan_embree

Please first check this page: https://cad.onshape.com/check
If everything is green there, please get in contact with our support staff by pressing the "Report a bug" or "Feedback" button from the '?' menu in your document.

I still this OS should be able to detect if it's failed to load and redirect to this automatically

O.S.