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Unable to create document, Onshape not connected.

don_howedon_howe Member Posts: 115 ✭✭✭
in Community Support
I'm having some trouble this morning creating documents and opening documents. First I am unable to create a new part studio but onshape recording that new documents are being added. Second, Onshape is not connected?

Anyone else experiencing these problems this morning?


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    don_howedon_howe Member Posts: 115 ✭✭✭
    Unable to create document; Onshape not connected
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    peter_hallpeter_hall Member Posts: 196 ✭✭✭
    @don_howe Creating a document is working fine here. Maybe there was a temp problem.
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    don_howedon_howe Member Posts: 115 ✭✭✭
    Thanks. I rebooted and I'm still not able to create documents or open documents. Everything was working fine last night.
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    Wesley_NWesley_N Member Posts: 17 ✭✭
    I am unable to open any document.
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    viruviru Member, Developers Posts: 619 ✭✭✭✭
    edited September 2015
    @don_howe , Refresh your browser (Shortcut=press F5) and try again to create new document. Yes it is a temporary problem as suggested by @peter_hall, sometimes it is happening due to user may be away from that onshape working window and session may be time out and expired when he again use.

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    andrew_troupandrew_troup Member, Mentor Posts: 1,584 ✭✭✭✭✭
    @don_howe
    And if a refresh alone doesn't help, try holding down Shift while invoking a refresh.
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    peter_hallpeter_hall Member Posts: 196 ✭✭✭
    edited September 2015
    I would reccomend that everyone has a number of internet browsers on their computers. I had a lot of problems with getting onto the internet with google chrome unloaded it and now cannot download chrome again? Internet explorer doesnt work with Onshape, Opera seems to grab hold of models when I manipulate them, have to RMC to get it to let go of the model. Firefox working fine at the moment....

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    don_howedon_howe Member Posts: 115 ✭✭✭
    OK, I just checked and I was able to create and document as well as open an existing document. However, it says I have 5 private documents but I am not able to see those documents listed. I have rebooted my system again and I have logged into my account using FF and Chrome and the results are the same.

    .
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    viruviru Member, Developers Posts: 619 ✭✭✭✭
    edited September 2015
    @don_howe , Can you check in trash folder and shared with me folder. Currently it include document from thrash and shared with me folder also.
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