Unable to create document, Onshape not connected.

don_howe

I'm having some trouble this morning creating documents and opening documents. First I am unable to create a new part studio but onshape recording that new documents are being added. Second, Onshape is not connected?

Anyone else experiencing these problems this morning?

john_rousseau

We have identified the problem and have resolved it. I will post additional information here when we determine a root cause. My apologies for the delay in resolving the issue.

john_rousseau

@don_howe, we have identified an issue where the private document count for some users is incorrect. Developers are working on the issue now and we will roll out a fix as soon as possible. 

don_howe

Unable to create document; Onshape not connected

peter_hall

@don_howe Creating a document is working fine here. Maybe there was a temp problem.

don_howe

Thanks. I rebooted and I'm still not able to create documents or open documents. Everything was working fine last night.

Wesley_N

I am unable to open any document.

viru

@don_howe , Refresh your browser (Shortcut=press F5) and try again to create new document. Yes it is a temporary problem as suggested by @peter_hall, sometimes it is happening due to user may be away from that onshape working window and session may be time out and expired when he again use.

andrew_troup

@don_howe
And if a refresh alone doesn't help, try holding down Shift while invoking a refresh.

john_rousseau

We have identified the problem and have resolved it. I will post additional information here when we determine a root cause. My apologies for the delay in resolving the issue.

peter_hall

I would reccomend that everyone has a number of internet browsers on their computers. I had a lot of problems with getting onto the internet with google chrome unloaded it and now cannot download chrome again? Internet explorer doesnt work with Onshape, Opera seems to grab hold of models when I manipulate them, have to RMC to get it to let go of the model. Firefox working fine at the moment....

don_howe

OK, I just checked and I was able to create and document as well as open an existing document. However, it says I have 5 private documents but I am not able to see those documents listed. I have rebooted my system again and I have logged into my account using FF and Chrome and the results are the same.

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viru

@don_howe , Can you check in trash folder and shared with me folder. Currently it include document from thrash and shared with me folder also.

john_rousseau

@don_howe, we have identified an issue where the private document count for some users is incorrect. Developers are working on the issue now and we will roll out a fix as soon as possible.