On October 14th I posted a request for help with a font problem.... but no response - no help

dave_halseth
dave_halseth Member Posts: 4 ✭
in Community Support
What do I need to do to resolve a problem with the pdf fonts in the help documents?  When I open the help files some of the fonts are so big that the letters take up a quarter of the page and the overlap each other - so I cannot read the help documents.

rather than copying the example again,  please see my request for help on October 14th.

TIA ( I hope!)

Dave H

Answers

  • dave_halseth
    dave_halseth Member Posts: 4 ✭
    Ok,  after making this post I tried to go back to my request of Oct 14th, but I couldn't find it, but I found the pdf of the example of what happens when I try to open a pdf.    Go to ~ page 25, fore example.
    I hope this works this time.

    https://us.v-cdn.net/5022071/uploads/editor/ji/pv2hp6x9pjnt.pdf
  • dave_halseth
    dave_halseth Member Posts: 4 ✭
    By the way,  when I added the information ( the entry at 1:10 AM ) it automatically changed the status of my request to "Answered."  Is there any way that I can toggle the status back to "unanswered" ?
  • john_rousseau
    john_rousseau Member, Onshape Employees, Developers Posts: 428 image
    Hi Dave. Your fastest route to help is to use the "Feedback" button in Onshape and open a support ticket. 

    I haven't heard of anyone else with this issue, but I definitely see what you are talking about from your PDF. Going to "Help in PDF Format" (https://cad.onshape.com/help/PDF/Onshape.pdf), things look fine for me. My guess is that you have a problem with your local fonts. Regardless, open up a support ticket and we can try to sort this out.
    John Rousseau / VP, Technical Operations / Onshape Inc.
  • andrew_troup
    andrew_troup Member, Mentor Posts: 1,585 ✭✭✭✭✭
    edited November 2015
    When I open the  pdf linked to in the OP's second post, I see the same messed up fonts he reports
    That's on a Windows 7 machine, Chrome browser.
  • john_rousseau
    john_rousseau Member, Onshape Employees, Developers Posts: 428 image
    @andrew_troup - What about opening the link in my post above?
    John Rousseau / VP, Technical Operations / Onshape Inc.
  • john_rousseau
    john_rousseau Member, Onshape Employees, Developers Posts: 428 image
    I can't reproduce this on Windows 8 and Chrome. I don't have Windows 7 handy.
    John Rousseau / VP, Technical Operations / Onshape Inc.
  • andrew_troup
    andrew_troup Member, Mentor Posts: 1,585 ✭✭✭✭✭
    edited November 2015
    john_rousseau said:
    @andrew_troup - What about opening the link in my post above?
    That works fine for me.
    I didn't realise the first link I opened had been re-saved by the OP - I assumed (presumably wrongly?) that it was still the Onshape original.
    I wonder if he is using some 3rd party pdf software, rather than Adobe Acrobat Pro version, or whatever has replaced it (whose name I prefer to forget)
    I do recognise there have been major problems on occasion with both of these, too
  • 3dcad
    3dcad Member, OS Professional, Mentor Posts: 2,483 PRO
    dave_halseth said:
    By the way,  when I added the information ( the entry at 1:10 AM ) it automatically changed the status of my request to "Answered."  Is there any way that I can toggle the status back to "unanswered" ?
    By many of us, it will be still considered as unanswered until you pick best answer(s) and color changes to green.

    I remember your original post and I can see your problem then and now (chromebook&chrome).
    What is your operating system, browser and pdf reader? Where did you download the pdf? Did you try to dl again?

    @john_rousseau 's link seems to work fine for me.
       
    //rami

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