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Speed, is it just me or it's slow today?

jacques_spillmann
jacques_spillmann OS Professional Posts: 74 PRO
edited January 2018 in Community Support
Has anyone experienced slower than usual refresh speeds today? it takes forever to display a mate connector when hovering a surface for example or even to generate the preview of a simple extrusion or sheet metal flange... the animated blue loading circle at the bottom of the screen is there for like a minute or more.
I have tried to refresh, restart browser and even rebooting my computer, seems to help a bit at first but ultimately goes back to being slow.
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Answers

  • jacques_spillmann
    jacques_spillmann OS Professional Posts: 74 PRO
    I found out it has something to do with the document I'm working on. If I load another document and try to assemble parts together, Onshape responds as normal. Now what can make that specific document slow, I have no idea.
  • jakeramsley
    jakeramsley Member, Moderator, Onshape Employees, Developers, csevp Posts: 669 image
    Hi jacques_spillmann,

    Can you send in a support ticket through the product and share the document with support?
    Jake Ramsley

    Director of Quality Engineering & Release Manager              onshape.com
  • jacques_spillmann
    jacques_spillmann OS Professional Posts: 74 PRO
    Ok, will do, I have a suspicion it might be related to the RealityRender tab, I deleted it and created a new one and things seem to be back to normal. but don't know for sure it is that.
  • jacques_spillmann
    jacques_spillmann OS Professional Posts: 74 PRO
    jakeramsley said:
    Hi jacques_spillmann,

    Can you send in a support ticket through the product and share the document with support?
    Just shared the document, it seems it's back to running slow now, I just updated the part tab and the assembly seem to take forever to update from the changes I made in the part tab. What's strange is that the assembly seem to be updated but I can't slide parts as I had setup yet and if I go back to the part tab I see the blue loading circle again. after a while it finally updates and I can use the assembly, but several minutes of refresh time for an assembly does not seem normal to me (and it's not a very complex assembly).

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