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Drawing Error

simon_owen703simon_owen703 Member Posts: 11 ✭✭
in Community Support
Hi, I'm probably doing something wrong, but every time I select 'Create Drawing' I get this error 'T2-Start_R Http::Client error: 401' (and no drawing). It also crashes the browser (Safari) most times I try. Simple drawings, nothing too complex. Maybe a feature that's on paid-for version only? Any wise words gracefully received! Thanks Simon

Best Answers

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    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,370
    edited November 2018 Answer ✓
    @simon_owen703 can you check that you are logged into cad.onshape.com and not sso.onshape.com?

    If that doesn’t work can you try a different browser?
    Senior Director, Technical Services, EMEAI
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    simon_owen703simon_owen703 Member Posts: 11 ✭✭
    Answer ✓
    That was it. cad.onshape.com did it! Thank you very much

Answers

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    owen_sparksowen_sparks Member, Developers Posts: 2,660 PRO
    Doesn't sound like a "you" thing.  Drawings are in paid and unpaid subscriptions.  Have you opened a support ticket?
    Cheers,
    Owen S.
    Business Systems and Configuration Controller
    HWM-Water Ltd
  • Options
    NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,370
    edited November 2018 Answer ✓
    @simon_owen703 can you check that you are logged into cad.onshape.com and not sso.onshape.com?

    If that doesn’t work can you try a different browser?
    Senior Director, Technical Services, EMEAI
  • Options
    simon_owen703simon_owen703 Member Posts: 11 ✭✭
    Answer ✓
    That was it. cad.onshape.com did it! Thank you very much
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