Home› Community Support

Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.

First time visiting? Here are some places to start:
  1. Looking for a certain topic? Check out the categories filter or use Search (upper right).
  2. Need support? Ask a question to our Community Support category.
  3. Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
  4. Be respectful, on topic and if you see a problem, Flag it.

If you would like to contact our Community Manager personally, feel free to send a private message or an email.

Drawing Error

simon_owen703simon_owen703 Member Posts: 11 ✭✭
in Community Support
Hi, I'm probably doing something wrong, but every time I select 'Create Drawing' I get this error 'T2-Start_R Http::Client error: 401' (and no drawing). It also crashes the browser (Safari) most times I try. Simple drawings, nothing too complex. Maybe a feature that's on paid-for version only? Any wise words gracefully received! Thanks Simon

Best Answers

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,714
    edited November 2018 Answer ✓
    @simon_owen703 can you check that you are logged into cad.onshape.com and not sso.onshape.com?

    If that doesn’t work can you try a different browser?
    Senior Director, Technical Services, EMEAI
  • simon_owen703simon_owen703 Member Posts: 11 ✭✭
    Answer ✓
    That was it. cad.onshape.com did it! Thank you very much

Answers

  • owen_sparksowen_sparks Member, Developers Posts: 2,660 PRO
    Doesn't sound like a "you" thing.  Drawings are in paid and unpaid subscriptions.  Have you opened a support ticket?
    Cheers,
    Owen S.
    Business Systems and Configuration Controller
    HWM-Water Ltd
  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,714
    edited November 2018 Answer ✓
    @simon_owen703 can you check that you are logged into cad.onshape.com and not sso.onshape.com?

    If that doesn’t work can you try a different browser?
    Senior Director, Technical Services, EMEAI
  • simon_owen703simon_owen703 Member Posts: 11 ✭✭
    Answer ✓
    That was it. cad.onshape.com did it! Thank you very much
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. Sign in or register to get started.

Sign In

Categories

Vanilla Forums