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Why can’t I sign in to the OnShape App on any of my iOS devices?

james_siedschalgjames_siedschalg Member Posts: 1 EDU
edited November 2019 in Community Support
On both my iPhone and my iPad, whenever I try to log in, the sign in button stays grayed out even after I enter my username and password. 
I have an educational account. 
Tagged:

Best Answer

  • karan_gujralkaran_gujral Onshape Employees Posts: 5
    Answer ✓
    @james_siedschalg I run into this problem if I have accidentally put a space before or after my email. Could you check if there are any spaces in the email address field?

Answers

  • karan_gujralkaran_gujral Onshape Employees Posts: 5
    Answer ✓
    @james_siedschalg I run into this problem if I have accidentally put a space before or after my email. Could you check if there are any spaces in the email address field?
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